最近要参加展会或正在参加展会的外贸人们，只要背熟展会客户常问的这20个问题，轻松应对客户，让成交变得如此简单，赶紧学习起来吧！
1: Are you a real manufacturer or just trading?
We do manufacture for 10 years , you can come and visit our factory after the show
2: Currently , we buy from company XX, what is the difference between you two?
Thank you for your feedback, actually, among our cooperative clients, some of them have previously worked with us, however, now their partnership with us is very stable, I believe that once you understand our company’s products and services, it will also pleasantly surprise you, let me give you an introduce first
3: Honestly, I never heard about your company before, How many years have you do this business?
We have been in this industry for 5 years and have many long-term partnerships with our customers in Europe and America, Previously, our main focus was on B2B platforms and visiting clients locally, this is our first time participating in this exhibition, so it’s understandable that it’s our first meeting, thanks for your visiting our booth, let me show you around.
4: Does your company have all the factory and product’ certifications?
Sure, our company has obtained all the necessary factory and product certifications, and we comply with industry standards and regulations to ensure the quality and safety of our products
5: Can I get your quotation?
Sure, I will send a detailed quotation to you by email, you can tell me the products you are interested in and the specific requirements, because we have products in different price ranges to meet the needs of different customers and markets
6: What is your MOQ?
Normally it is 1000pcs MOQ, we will customize the gift box, manual, and label with your logo on the product
如果客户犹豫，可补上一句：
But maybe you can take small quantities to test the market first, we can offer you 500pcs MOQ with your logo printing on the product, the gift box the manual we keep neutral.
7: Can I get a free sample for testing?
Usually, you know we cannot provide free samples, however, if after our current communication you think there are no other doubts and concerns about the products and price, just need a sample to ensure the quality, I will try to apply to our director to get the approval of the free sample, what do you think?
8：Does your company already have local customers in Germany?
Yes, You know our company has been in this industry for 6 years , and we have a lot of stable cooperative customers over in Europe
9: Can I know their company name?
I’m afraid not, because you know, we have NDA agreements with our clients and we cannot leak their information without their consent, which I believe this also what you expect if you were cooperating with us, thank you for your understanding
10: How is the quality of your products?
Our quality is always at the top of the industry, you can take our samples to test, it is more practical for you to test it yourself than for me to say more
11: What are the selling points for this new item?
This product is our newly released mold from last month, and it is an exclusive private tooling, XXX......
12: How many production lines do you have?
We have 5 production lines, which allows us to efficiently manage our manufacturing processes and meet customer demands in a timely manner
13: What is your current customers’ return rate?
Our defective return rate is very low and also varies depending on the channel , because some channels have an unconditional return clause, the device is working, it just needs to be refurbished and we will provide the packaging materials to the customers
14: How about your warranty?
Normally we offer 1 yea warranty, if the customer needs to extend the time, we are also open to talk
15: What is your delivery time?
The delivery time depends on the product, quantity, and customization requirements, once we have the specific details of your order, we can provide you with an estimated delivery time
16: What are the payment terms?
Our standard payment terms are T/T 100%, normally 30% deposit and 70% balance before shipment, however, we are open to discussing and accommodating alternative payment arrangements based on mutual agreement.
17: Can you offer SKD or CKD?
Yes, we can provide that, but there is a MOQ for every order, so it is recommended to do the finished product in the early stage, and then you can do SKD or CKD , when you have more confidence and more sales about the product, let’s take it step by step
18: Do you offer OEM and ODM?
Yes, we have provided OEM&ODM business for 10 years and have a lot of experience, although we also do branding, more than 80% of the company’s revenue is OEM&ODM business
19: Can we do exclusive hosting?
Yes, it is doable for our R&D team, But this process takes a very long time, we suggest that we start with the existing products in the early stage, if you want to focus on this product and have concerns about market conflicts, we can consider giving you exclusive mold protection, and both sides can sign a contract based on the requirements and expectations
20: Can I visit your factory？
Absolutely! Welcome to our factory. It would be a great opportunity for you to see our production processes, quality control measures, and meet our R&D Team, how about next Monday at 10 am?
如果觉得能用得上，麻烦点赞评论让我知道哟！我们是一家深圳家用美容仪工厂，欢迎优秀的外贸人跟我们合作哟！不合作也没关系，扫一扫交一个懂外贸的供应商朋友，相互学习，一起共进！
